Your call center employees frequently handle sensitive data including directly and indirectly monetizable data, such as gift certificate codes, gift card and equipment re-issuance, payment card details, and social security numbers. While typical fraud prevention tools have focused on reducing fraud from third parties that exploit call centers through social engineering, Nullafi® Shield™ helps mitigate fraud losses caused by the call center employees themselves.
Nullafi gives you the visibility to see the data accessed and entered by employees — across any application, regardless of ownership or location.
Learn more by booking a demo with us ->
Call centers are truly unique in that your thousands of employees all use applications you don’t license. When fraud occurs, you're held responsible for it, but you face a major challenge investigating the incident with very limited or no access to information about which employees entered what information into what applications. Nullafi solves this problem by monitoring at the network level, showing you who entered what information, where, and when, all the way down to the field level, while remaining invisible to employees.
“No vendor had an intelligent, Zero Trust approach to the problem of data security until I saw Nullafi. Cybersecurity is ultimately about data protection. Data is what hackers steal; it’s what brings down companies. Nullafi offers the approach to the problem, removing the risk from data compromises across the kill chain.”
