Think about a time you were frustrated by how complex something was. Perhaps at the start of the pandemic, when remote work became the norm, you ordered a fancy new desk—only to find the instructions manual read like an encyclopedia in a foreign language. Or maybe you’ve had to find your way through automated dead ends during a customer service call. What should have been an easy fix required creating an account, downloading an app, talking to someone via chat, and waiting on hold during a needlessly long phone call.
Access to data is a mess. Data has never been more sensitive, and now there are more people than ever able to see it. Controlling access to personally identifiable information (PII) or other sensitive data is a nonstop challenge for risk, security, and compliance teams.
Over the next three years, we’ll create more data than we did over the previous 30 years, according to IDC. Consumers and companies are both inputting and sharing more information with each other, which means you need to be even more strategic about ways to keep that data secure.